Vision & Values
Join Our Team

Vision & Values

History

For over 30 years, Urbanfibre has provided high-speed fibre internet to Vancouver’s commercial businesses and multi-story residential communities. Our fibre footprint spans across the downtown core, with our network servicing communities throughout the Greater Vancouver Area. Our partnerships range from levels of government to municipalities across the Lower Mainland and our network continues to grow!

Speed is our forte. We have made ultra high-speed, symmetrical fibre internet service accessible for everyone to enjoy. That unrivaled service extends from our business clients to providing the fastest internet in Canada for our residential customers. Our ability to deliver unmatched speeds is backed by the affordability of our service and dedicated support team.

Who We are

We are a made up of a group of industry professionals dedicated to providing our customers with the best service. From reliable account management to our friendly technical support – you can count on us to go to great lengths to make you happy!

Vision & Values

We truly care about the people and the communities we serve. Providing exceptional service, is at the forefront of our mission. That means ensuring our business clients and residential customers receive the same level of quality service. Our dedicated Sales team and knowledgeable Customer Support are committed to providing the highest level of client care. You can count on us! We make sure you get the speed, reliability and service at the most affordable rates.

We believe that technology has the ability to empower, and by making it accessible to everyone we increase their potential to make progress and make a positive impact.

Join Our Team

Our team is growing and we’re always looking for talented, smart and extraordinary individuals. Think you got what it takes to join our team? Tell us why you’d add value to our team and submit your resume. careers@urbanfibre.ca

Current Openings:

  • Marketing Coordinator/Specialist
  • Sales Account Manager(s)

Marketing Coordinator/Specialist

About the Role

We are looking to hire exceptional people to join our growing sales and marketing team and drive revenue to meet aggressive growth targets.

POSITION OBJECTIVE

The Marketing Coordinator is highly organized, creative, and results-oriented, possessing excellent project management, analytic and communication skills. The Coordinator is responsible for the day-to-day management of direct mail and face-to-face marketing activities to acquire, renew and upgrade residential and commercial customers.

An ability to manage many projects concurrently and execute them on schedule, to build strong working relationships with suppliers and colleagues across departments, and to compellingly convey our mission to a wide audience are keys to success.

SPECIFIC RESPONSIBILITIES

  • Work with suppliers and vendors and coordinate day-to-day direct marketing activities
  • Coordinate event marketing activities
  • Track and report on Marketing KPIs and lead flow
  • Prepare status reports on campaign activities and statistical reports related to marketing initiatives.
  • Report on all off-line direct marketing activities as part of regular reporting cycle.
  • Coordinate posting of news and announcements through owned distribution channels (website, social media, etc)
  • Other marketing activities as needed.

 SKILLS AND COMPETENCES

  • Highly organized with strong project management skills
  • Excellent communication skills in English, both written and oral
  • Ability to work under pressure and meet deadlines
  • Detail and data oriented
  • Exceptional interpersonal skills, with the ability to build excellent working relationships with colleagues and suppliers to attain goals
  • Comfortable with and skilled at interacting with the public to do product demonstrations
  • Sound understanding of marketing principles, with an understanding of latest technologies and how to apply them in marketing
  • Self-motivated, confident, energetic, analytic, strategic and creative
  • Strong computer skills with advanced skills in Microsoft Office applications and databases

Think you got what it takes to join our team? Tell us why you’d add value to our team and submit your resume.

Sales Account Manager

About the Role

We are looking to hire exceptional people to join our growing sales team and drive revenue to meet aggressive growth targets.

The ideal candidate will possess a consultative ‘problem solving’ approach to selling and be able to showcase our range of services to prospects. Candidates must be comfortable cold calling prospective clients, working a pipeline of prospects in a CRM and are comfortable engaging over the telephone, by email, or in person.

You are a hard worker and hustle to make things happen. You know how to find revenue. You are a hunter. You will be responsible for selling business internet, network and telecom services to small, medium and large companies. You will help customers identify how Urbanfibre’s services can help grow their businesses, improve customer and staff satisfaction and manage costs. At the same time, you will grow your knowledge of Internetworking and gain sales experience.

You will identify prospective customers, qualify their needs, and close opportunities. Post-sale, you will remain in touch with the customer to help ensure we are delivering high levels of customer service and making existing customers aware of new services as they are launched.

Tasks and Responsibilities

  • Research and qualify leads through social media, phone calls, emails and LinkedIn
  • Build a funnel of qualified opportunities
  • Identify prospective customers, work with Business Development resources, cold-call, attend meetings, develop and present proposals, negotiate with customers and close deals.
  • Meet your individual sales quota and assist the team in reaching overall goals.
  • Update the CRM to maintain accurate call or contact records to support sales metrics.
  • Provide Operations with a Scope of Work for each sold customer with a description of the solution, key contacts, proposed dates/phases and other information.
  • Participate in sales and marketing meetings, planning and activities at events or on-site

Qualifications

  • You should have a minimum of 3 years experience in a sales role – you’re able to pick up the phone and call people and be comfortable meeting customers at their office to discuss their business objectives.
  • If you have business experience in Internet, SaaS, Software application, IT, Computer hardware, Hosting or Network provider/ISP industry, you will find that experience helpful as it will make you successful faster
  • You can use Excel, MSWord, Google Docs and create written proposals and are good at live presentations
  • It’s an asset if you can speak Mandarin or Cantonese, but not a necessity
  • A Bachelor’s degree in Business, Commerce, Sales or related field

Measures of Success

  • Meet monthly quota for monthly contracts sold and installation revenue
  • Quality of customer engagement resulting in high customer satisfaction
  • Quality and accuracy of record-keeping in the CRM

Compensation

As this is a full-time position you will be paid a base salary on a bi-weekly basis plus commission on each billed customer

You will be able to join the company benefits program after satisfactory completion of a probationary period

Think you got what it takes to join our team? Tell us why you’d add value to our team and submit your resume.