Privacy Policy

Policies and procedures for handling customer information have been created by Urban Communications Inc. and its affiliates and subsidiaries (“Urban”) with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Urban’s policies and procedures are subject to change.

In the course of serving its customers, Urban acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information, such as the customer’s name, address, telephone number, and credit card data, is provided to Urban by its customers in order to establish service. Other information, such as the customer’s account status, choice of services, and customer logs, is created and maintained by Urban in the normal course of providing service. Urban also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various internal reasons. In addition, Urban may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Urban will protect the confidentiality of its customers’ information, account information and personal communications in accordance with the law and the legitimate interests of Urban, its employees and other customers of Urban’s services.

In an effort to keep customer information confidential, all Urban employees are required to sign a confidentiality agreement that includes the following statement to protect customer information:

The Employee acknowledges that the Company has received, and in the future will receive, from third parties their confidential or proprietary information subject to a duty on the Company’s part to maintain the confidentiality of such information in accordance with the law and to use it only for certain limited purposes. The Employee shall retain in strictest confidence, both during and after termination of employment, all such confidential or proprietary information and shall not disclose it to any person or to use it except as necessary in carrying out the Employee’s work for the Company consistent with the Company’s agreement with such third party.

“Information” or “data”, as terms used in this policy, refer only to the records of a customer’s account with Urban and do not refer to any data files that the customer or their end users may store on their Urban FTP site or server. Such data files will also be kept confidential by Urban, its employees and partners, however protecting such data from unauthorized access is provided only on a “best efforts” basis. There can be no guarantee that customer data is 100% safe from hackers or other unauthorized access and Urban is not liable for losses incurred by such intrusions.

How is customer information used?

Urban Networks may use customer information to provide its customers with system information or information about new or upgraded products. Urban does not rent, sell, or share customer data or personal information with any third parties.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from Urban and Urban partners by following the unsubscribe instructions at the bottom of any e-mail notice that they receive from Urban. However, customers may not opt out of receiving information from Urban which is essential for maintaining or updating customers’ accounts or system information.

Most customers may access and modify their personal information via their online personal control panel on the account information page. All other customers may access and modify their personal information by contacting the appropriate Urban billing organization.

Disclosure of customer information and communications

Urban will not otherwise disclose its customers’ personal and account information unless Urban has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Urban, Urban’s customers, or others, or where Urban has a good faith belief that the law requires such disclosure.

Urban also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Urban stores or transmits for its customers. The circumstances under which Urban will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Urban and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Urban determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Urban and appear to pertain to the commission of a crime.

Urban disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Urban will, however, review, delete or block access to communications that may harm Urban, its customers or third parties. The grounds on which Urban may take such action include, but are not limited to, actual or potential violations of Urban’s Acceptable Use Policy.